Golf Fanatic has immense confidence in their products and we have sold to a plethora of goods to satisfied customers.
We have always had a lifetime warranty on our clubs under normal playing conditions. In order to control the abuse of this policy, Golf Fanatic has spelled out in full detail our WARRANTY POLICY:
1) Any shaft broken 3 inches or above the hosel will be deemed an abused club, such as breaks in the middle or top of the shaft. We have seen 100,000's of
shafts and clubs tested. This is an extreme rarity to witness one breaking under normal playing conditions in the middle or at top of the club.
2) Any club that has had repairs not made by us voids the warranty.
3) Any club hit from a driving range mat voids the warranty.
4) Any club head that detaches from the shaft must be sent back in order to be repaired. Clubs with just the shaft and no head will not be accepted.
5) For Club heads or shafts failures that break under normal playing conditions,
the Clubmaker determines if a shipping and reinstallation fee will be charged.
6) Any dents on the top, bottom, or sides of the clubs are considered abused.
7) For Custom Fit golf clubs, there is an unconditional guarantee for a one year period when used as intended!
NOTE: Here are some of the signs used to determine whether the customer causes the breakage or not:
For Instance, graphite shafts on clubs will break if subjected to a number of miss-hits or just several extremely bad miss-hits. No equipment that is customized or from an OEM can withstand repetitious miss-hits. We look for excessive or deep scratches on the sole plate of the club head. In addition, ball marks on the top, sole, heel or hosel of the club is seriously miss-hit. Another common miss-hit is hitting too low and catching the ground so that dirt and grass marks are all over the sole plate and or face of the club. This should not happen .
As for steel shafts, they will bend if you miss-hit them as poorly as what would break a graphite shaft.
For intentional breakage, this would mean throwing or slamming the club on the ground or snapping the shaft.
Furthermore, accidental breakage (i.e. slamming the club in your trunk) or exposing the clubs to extreme heat (i.e. storing the clubs in your car) or airline travel.
Return Policy
You must contact us within 5 days of Delivery, material must be returned within 30 days of your order. Material returned without Golf Fanatic's consent or past the deadline will not be refunded. Our restocking fee (the greater of $10 or 25%) will apply.
Order Fulfillment
All orders placed require 1 business day for processing. To calculate your shipping times for your order use the following equation:
1 Business Day for Order to be Processed + Ship Time = Expected Delivery Time.
For example, if you select Next Day Air Shipping, your Ship Time is 1 to 2 business days depending on where you live. This means your Expected Delivery Time will be 1 business day for order processing + 1 to 2 business days for shipping. So you can expect your order to arrive in 2 to 3 business days. For Second Day Air ship method please allow 2 to 3 business days for Ship Time. For Standard shipping please allow 7 to 10 business days for Ship Time.
Orders placed after 5:00 PM EST Friday will not be available for packaging and shipping until the following Monday.
Inventory Availability
Prices are subject to change without notice and without incurring obligation. Orders are filled based on stock availability.
Thank you for your time and understanding in these matters! Again, Thank YOU for your business, confidence, and referrals! If we can be of any further assistance to you, please do not hesitate to email or call us.
